Returns & Exchanges
We want you to love your Open Court purchase. If you're not 100% satisfied, you can return or exchange eligible items within 14 days of your order date.
How to start a return or exchange
Start your return or exchange through our returns portal: Start a return
Look up your order, choose the item(s), tell us why you're sending them back, and pick an exchange, store credit, or a refund. The portal will give you a return shipping label.
Return shipping
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Orders with Checkout+: Return shipping is free. We'll give you a prepaid return label at no cost.
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Orders without Checkout+: You pay for return shipping. The cost of your return label is taken off your refund or store credit.
If your item arrived damaged or defective, or you received the wrong item, return shipping is on us.
Exchanges
You can request an exchange for a different size, colour, or item right in the portal. If the item you want is popular or low in stock, we suggest placing a new order for it now so it doesn't sell out while your return is processed.
Refunds
Refunds go back to your original payment method. Store credit is also available. Please allow up to 10 business days for your return to be processed once we receive it. We'll email you a confirmation when it's done.
Orders purchased in-store are eligible for exchange or store credit only.
Damaged or incorrect items
If your item arrived damaged or defective, or you received the wrong item, choose that reason in the portal and upload a photo. Our team will review it and follow up.
Package protection
Checkout+ also covers your order if it's lost, stolen, or damaged in transit. If that happens, contact us through the returns portal or at info@shopopencourt.com and we'll make it right.
Final sale and non-returnable items
All discounted items and special orders are final sale.
Items must be new and unworn, with original tags attached, and not washed or altered. The following can't be returned or exchanged:
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Gift cards (they can't be returned, refunded, or redeemed for cash)
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Undergarments, including bras and tennis dress shorties
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Worn, altered, or customer-damaged items
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Custom orders
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Technology (GPS units, rangefinders) that has been used or registered with the manufacturer
Questions?
If you're unsure whether your item can be returned, or you have any questions about your purchase, contact us at info@shopopencourt.com and we'll be happy to help.